Desk360 (flutter sdk)

• This package gives wrapper methods for desk360 sdks. iOS – Android

Getting started

Add below code into your pubspec.yaml file under dependencies section.

desk360flutter:
    git:
      url: https://github.com/Teknasyon-Teknoloji/desk360-flutter-sdk.git
      ref: 0.1.0

And run $ flutter pub get

Installation Notes

• IOS

  • Set minimum ios version 10.0 or higher in ios/Podfile like: platform :ios, '10.0'
  • Add use_frameworks! into ios/Podfile if not exists.
  • Run $ cd ios && pod install

• ANDROID

  • Set kotlin_version “1.4.32” or higher in android/build.gradle
  • Set minSdkVersion to 21 or higher in android/app/build.gradle
  • Add maven { url 'https://raw.githubusercontent.com/Teknasyon-Teknoloji/desk360-android-sdk/master/' } into android/build.gradle (Add into repositories under allprojects)

Usage

Let’s start

Important footnot

You must add your info.plist file.

<key>NSPhotoLibraryUsageDescription</key>
<string>Allow the app to access your photos.</string>

Permission text is optional. you can type whatever you want. But this permission not optional. If you didn’t add this permission. Desk360 Images attachment property doesn’t work

Start Desk360 with appId -and an optinal deviceId, an optional language-

Note: If no deviceId is provided, Desk360 will use device’s UUID, which might cause your app to lose tickets when the application is deleted. If use environment type .production, Desk360 will look at prod url. If no application language is provided, Desk360 will use device’s language.

import 'package:desk360flutter/enums/environments.dart';
import 'package:desk360flutter/enums/platforms.dart' as Platforms;
import 'package:flutter/material.dart';
import 'package:desk360flutter/desk360flutter.dart';

if (Platform.isIOS) {
    Desk360flutter.start(properties: {
    "appID": "aOJe1THakL03kwONmc2U4utYCeW16zJr",
    "deviceID": "34567",
    "languageCode": 'en',
    "environment": Environment.SANDBOX.value,
    "countryCode": 'tr',
    "bypassCreateTicketIntro": true,
    });
    Desk360flutter.show(animated: true);
} else {
    var androidDeviceInfo = await deviceInfo.androidInfo;
    var deviceId = androidDeviceInfo.androidId;
    Desk360flutter.initialize({
    "appID": "aOJe1THakL03kwONmc2U4utYCeW16zJr",
    "appVersion": "1.0.0",
    "languageCode": 'en',
    "environment": Environment.SANDBOX.value,
    "platform": Platforms.Platform.GOOGLE.value,
    "countryCode": 'tr',
    "name": "Test-092021"
    }, "", deviceId);
    Desk360flutter.start();
}

Using Desk360

import 'package:desk360flutter/desk360flutter.dart';

Desk360flutter.getTicketId()
          .then((value) => {print("Ticket ID: $value")});

Using Optional Notification System

If you need to send a notification when a message is sent to the users. You have to do this integration in ios.

import Desk360

@UIApplicationMain
final class AppDelegate: UIResponder, UIApplicationDelegate {

  func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) {
       Desk360.setPushToken(deviceToken: deviceToken)
  }
  
}

After the above integration, it is sufficient to make the notification certificate settings in the Desk360 admin panel. You can now use notifications

Also if you want notification redirect deeplink system. You should some extra integration.

import Desk360

@UIApplicationMain
final class AppDelegate: UIResponder, UIApplicationDelegate {
  
  func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool {
  
      Desk360.applicationLaunchChecker(launchOptions)
      if #available(iOS 10.0, *) {
          let center = UNUserNotificationCenter.current()
          center.delegate = self
      }
      return true
      
    }
}

// MARK: - UNUserNotificationCenterDelegate
extension AppDelegate: UNUserNotificationCenterDelegate {

  func userNotificationCenter(_ center: UNUserNotificationCenter, willPresent notification: UNNotification, withCompletionHandler completionHandler: @escaping (UNNotificationPresentationOptions) -> Void) {
      completionHandler([.alert])
      Desk360.willNotificationPresent(notification.request.content.userInfo)
  }

  func application(_ application: UIApplication, didReceiveRemoteNotification userInfo: [AnyHashable: Any], fetchCompletionHandler completionHandler: @escaping (UIBackgroundFetchResult) -> Void) {
      Desk360.applicationUserInfoChecker(userInfo)
  }
  
  @available(iOS 10.0, *)
  public func userNotificationCenter(_ center: UNUserNotificationCenter, didReceive response: UNNotificationResponse, withCompletionHandler completionHandler: @escaping () -> Void) {
      Desk360.applicationUserInfoChecker(response.notification.request.content.userInfo)
  }
}

When you click on the notification when your application is closed, you need to add this code on which page you want Des360 to open.

import 'package:desk360flutter/desk360flutter.dart';

...
Desk360flutter.showWithPushDeeplink();
...

Getting the unread tickets

If you would like to get a list of the unread tickets you can do so like follows:

  Desk360flutter.getUnreadTickets().then( (results) {
      print(results);
  });

You can show the unread tickets the way that fits your app design and expierence. If you want to navigate to a specific ticket
detail you can do so so by following:

  Desk360flutter.ticketDetailsViewController(unreadTicket);

Customize Desk360 Theme

You should use Desk360 dashboard for custom config.

Support

If you have any questions or feature requests, please create an issue.

License

Desk360 is released under the MIT license. See LICENSE for more information.

GitHub

View Github